Frequently Asked Questions
Where will you walk my dog?
When we take your dog out for a walk, this is the time for him to sniff and explore his
Will my dog be off-leash?
We pride ourselves on safety and all private dog walks in the neighbourhood will initially be on-leash. This allows us to learn your dog’s personality, read his body language, work on training adherence and avoid any unexpected situations such as squirrels, loose dogs or other triggers. Once we have established a good relationship with your dog and have assessed his recall response we can work towards off-leash hikes.
Can you take my dog to the dog park?
Dog parks are great but it is hard to predict who may be there during
My dog doesn't like other dogs/young children/loud noises. Can you still walk my dog?
Yes, at Happy Tails Urban Adventures, we work with your dog to make sure he is never put in an uncomfortable situation. We will take steps however slowly to help your dog feel safe before moving forward. We are experienced with reactive dogs and will follow positive reinforcement protocol to help your dog feel less anxious while removing them from the uncomfortable situation quickly and safely.
Can you train my dog as well?
We are experienced dog walkers and are well versed in positive reinforcement training methods. We are happy to follow any training plans that you can provide us to ensure consistency,
Can you walk my dog at the exact time each day?
To provide the walks and care to other pets we ask for some flexibility in our scheduling. We will do our best to arrive at the requested walk time within a
For example: If you are scheduled for
When does the clock start for my dog's walk?
We thrive to give your dog every minute that you have requested, if not more! However, if we noticed that your dog is no longer enjoying their walk due to weather, energy level or illness we will not force them to continue and will return him earlier. If this occurs, we can stay indoors and work on other exercises such as nose work, old or new cues, or playing brain games. Another option is to make up the time on a future walk.
What equipment do you use?
Happy Tails Urban Adventures promotes force and
Can you walk my neighbour/friend/relative's dog at the same time?
Because our private dog walks are specific to each individual dog and his personality, we would need to consider multiple dogs walk on a case by case basis.
Why don't you offer group walks/hikes?
Our private walks are all about your dog and what his needs are. It is customized to his fitness and energy level and the time is exclusive to him. For this reason, we do not offer group walks.
Prepayment invoices will be emailed to you based on the number of walks you would like to purchase. A tracking spreadsheet is used to mark off each walk. Services must be scheduled and completed within 6 months of invoice, no refunds or credits will be provided after the 6 months period.
Payment must be made 14 days after receiving the invoice. Invoices that are not paid after 14 days will be charged a 10% fee. Invoices outstanding after 30 days past the due date may be subject to cancellation of services.
Payment can be made by cash, electronic transfer or credit card. Cheques can be made payable to Happy Tails Urban Adventures. If paying cash please have cash in a sealed envelope with your name and invoice number clearly written on it so we can allocate it to our books. If you have paid in cash you will receive a receipt once we have received it.
Holiday Dates with 20% per day surcharge:
Family Day Weekend (Feb 15-18, 2019)
Spring Break (Mar 15-31, 2019)
Easter Weekend (Apr 19-22, 2019)
Mother’s Day Weekend (May 10-12, 2019)
Victoria Day Weekend (May 17-20, 2019)
Canada Day Weekend (June 28 – July 1, 2019)
Independence Day (July 4-7, 2019)
BC Day Weekend (August 2 – August 5, 2019)
Labour Day Weekend (August 30 – Sept 2, 2019)
Thanksgiving Day Weekend Canada (Oct 11-14, 2019)
Remembrance Day Weekend (Nov 8-11, 2019)
Thanksgiving Day Weekend USA (Nov 28 – Dec 1, 2019)
Christmas and New Year’s (Dec 20, 2019 – Jan 2, 2020)
Timing of Visits and Walks
Visits and walks are scheduled as per your requested time with a
It is recommended to establish a regular schedule for your dog and this helps us book your walks in advance and ensures that you receive your desired walking window. Regular schedules also help us carefully plan so that we can ensure each of our clients get the most out of every visit.
For the above reasons, we require a minimum of 24 hours advance notice to guarantee accommodation. Please be mindful of this in the event that you need to make changes to your schedule.
We will always do our best to accommodate last minute requests,
To ensure we maximize every minute of your pet’s visit or walk, it is imperative that Happy Tails has the necessary access to your
If you plan to be home when we arrive, please be appropriately dressed.
Walks must be canceled by
For pet-sitting and overnights, 100% refund if canceled within 4 weeks notice,50% within 2 weeks and non-refundable thereafter.
In the best interest of both your dog and the walker, 1-hour walks will not occur if there are weather advisories such as strong storms, snow/hail or extreme heat. In either
Pet Well-being, health and safety
We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its
All pets need to wear proper Municipal identification. Happy Tails is not liable for any fines incurred if
Multiple Dogs Walk
Requests for multiple dogs walk from the same household or apartment building is considered on a case by case basis. Please contact us for a meet and greet for this so we can better understand your needs and design the best plan for you and your pets.
Happy Tails Urban Adventures assumes no responsibilities or liabilities if individuals other than Happy Tails will also be providing pet or house sitting services.